Q. What audio/video file formats can you transcribe? 
A: All audio and video formats including: dss, mp3, wav, mov, mp4, aiff, mpeg4, wma, ra, CD, DVD, and more. We recommend that recordings be in mp3 format when possible.
Q. How do I send my audio/video files?
A: The best method is to upload your audio file directly through our web site (free service). Simply click on the
Upload Files link and follow the instructions provided.
Alternatively, you are welcome to provide us with an FTP link to your audio file, which we will upload onto our system (at a small fee).
We do not accept files sent via email. Email is often capped on size and is insecure.
Q. How can I copy audio/ video files from CD/ DVD to PC?
A: You can have your CD/ DVD digitised by any professional digitising service in your area. Alternatively, you can download one of the many free or low-cost "ripping" software programmes. Two examples are:
Rip audio files: http://www.imtoo.com/dvd-audio-ripper.html
Rip video files: http://www.imtoo.com/dvd-ripper.html
Video files can be large, so lowish settings are recommended. We discourage ripping to video because of the file size, but one way to reduce the video file size is to upload to a site like Youtube and download the resulting flv file.
Q. How will the transcripts be returned to me?
A: After transcribing your file, we will email you a WORD document of your transcript with an attached brief summary report of the job.
We can email transcripts in other formats on request.
Q. What turnaround times do you offer for transcription?
A: We offer a range of turnarounds at different rates.
Please visit our rates page for more guidance.
Q. What quality assurance do you provide with your transcription?
A: Way With Words Group does not compromise on quality. We have a rigorous Quality Control process for reviewing transcripts prior to final completion.
Way With Words Group employs only the highest calibre transcribers locally and internationally and has made a considerable investment in its staff and management selection for this reason. Fewer than 5% of all international applications of persons wishing to work for us as transcribers are eventually considered. Successful candidates undergo initial testing followed by an intensive period of training lasting up to three months.
Q. Do you sign Confidentiality Agreements with a client?
A: If a client requires, we will sign a Non-Disclosure Agreement (NDA), Service Level Agreement (SLA), or other Confidentiality Agreement upon review.
See our Terms & Conditions for more details in this regard.
Q. How much do you charge for transcription?
A: Way With Words Group transcription charges are based on the number of speakers in your recordings, the turnaround time you select, and whether or not you require time coding or download assistance.
Please visit our rates page for more guidance.
Q. Do you outsource work like most other companies?
A: Many transcription companies outsource their work to "cheap" backend providers, usually in India, the Philippines, and other parts of Asia and Eastern Europe. This is often without client awareness or consent. This practice brings great risk to both confidentiality and quality of transcription and therefore outsourcing transcription work in this manner is unacceptable to Way With Words Group.
Generally, work required by Australian clients is allocated to Way With Words Group Australian transcribers. In some cases, depending on turnaround, volume, and speaker accents, files may be allocated to a select group of our Way With Words Group experienced international transcribers. All Way With Words Group transcribers are recruited, selected, trained, and contracted by Way With Words Group directly.
All Way With Words Group Australian transcribers are contracted under Australian Labour Law requirements and, after a process of assessment, training, and probation, sign employment contracts that intentionally include confidentiality and related security requirements.
Q. When can I upload work and when does the job start?
A: Audio files can be uploaded any time, day or night, in any time zone.
Jobs start as soon as the files are uploaded and required terms and instructions are finalised between the company and the client.
Q. How established are you as a company?
A: Way With Words Transcription is an established division of Way With Words Group and has served over 3,000 clients globally since 2001.
We have registered companies and points of presence in various countries including Australia, United States of America, United Kingdom, Canada, South Africa, Singapore, Hong Kong and Brazil.
Way With Words Group comprises Way With Words Transcription, Recruitment, Academy, Resellers and Projects.
Q. When must I settle my account and how do I pay?
A: We request that invoices are settled on presentation. Please contact our Accounts Division to discuss any questions concerning payment.
Accepted forms of payment are:
Online payment - PayPal (recommended)
Electronic Funds Transfer (EFT)
Visit our payment page for more details.
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