1: Register Page: A contact email request page will display. You will need to provide us with your primary contact email. Please ensure that the email you register with us is correct. All information related to your upload will be sent to this email.

2: Greeting Page: A short welcome page follows. This page will confirm your email and company name (for registered clients) or indicate that you are a new client (for unregistered clients).

3: Job Instructions Page: A job instruction page will follow. Please read the guidelines and instructions carefully and complete the required information in the space provided. More details about this step are presented in the section below.

4: Files Upload: A file upload page will follow. Indicate the number of files to upload. Please note this is inclusive of any attached non-audio files, such as a vocabulary document or a speaker list.

5: Begin Upload: A browse for files page will follow. Add your audio and any vocabulary or related files from your PC or other hardware storage.

Note: The upload must be completed before you close the page. The upload system is cross-browser compatible and tested for all major browsers. Should there be any problems with uploading large files, please contact us to advise you of an alternative upload server (if required).

6: Upload Complete: A files upload successful page will follow on completion of upload.

Note: Existing clients can log into their account using the Client Login option to check files and their transcription status. New clients are to contact us and request that an account be set up. A unique password will be generated and sent to the registered email.

Turnaround Time (Deadline): You will be asked to indicate your turnaround time. Should we encounter large volumes of work (as happens on occasion) and our capacity is constrained, one of our Client Managers will call you to confirm your turnaround time, or if your deadline is flexible, set a new, acceptable deadline.

Note: It is Way With Words Group policy to ensure that all deadlines are met. Only in relatively unique circumstances would Way With Words Group revert to contacting you.

Number of Speakers: You will be asked to indicate the number of speakers in your recording.

Formats and Other Relevant Information: You will be asked to indicate the transcription format you would like us to use to transcribe your recording. Way With Words Group offers three transcription formats for clients - a default format or the option of one of two other formats, notably:

Standard Format: This is a verbatim transcript, which EXCLUDES ums and ahs, repeated words, emotions, background noises and meaningless prompts by the IV, but INCLUDES half sentences, verbiage and repeated short phrases. This is our default format.

Smart Format: This is a transcript which EXCLUDES verbiage, emotions, background noises, the unnecessary use of 'right' and 'okay', meaningless prompts by the IV and repeated short phrases but INCLUDES half sentences. Poor grammar can be corrected, if you are sure you know what speakers mean.

Full Verbatim Format: This is a verbatim transcript, which INCLUDES ums and ahs, repeated words, half sentences, background noises, emotions, IVs prompts and verbiage.

[ view samples of each format ]

Documentation: All transcripts are done in MS Word using Times New Roman (font size 12), unless there is a special request otherwise.

Other Relevant Information: Vocabulary lists, names of speakers, and anything else you feel is relevant to the subject matter and would assist us with your transcript, should be provided. This information can be uploaded with your job in a separate document, such as in MS Word, or typed during the upload process directly into our comment box facility on our web page.